{"id":156,"date":"2025-07-13T11:59:22","date_gmt":"2025-07-13T11:59:22","guid":{"rendered":"https:\/\/saorosas.eu\/?page_id=156"},"modified":"2025-08-04T13:28:23","modified_gmt":"2025-08-04T13:28:23","slug":"cancelamento-e-reembolso","status":"publish","type":"page","link":"https:\/\/saorosas.eu\/grossista\/cancelamento-e-reembolso\/","title":{"rendered":"Pol\u00edtica de Cancelamento e Reembolso"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Data de entrada em vigor:<\/strong> 16 de setembro de 2022<br><strong>Entidade respons\u00e1vel:<\/strong> Serenequil\u00edbrio Lda \u2013 NIF 517128209<br><strong>Marca comercial:<\/strong> S\u00e3o Rosas<em>\u00ae<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. \u00c2mbito de Aplica\u00e7\u00e3o<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica aplicasse a todas as encomendas realizadas atrav\u00e9s dos nossos canais oficiais (loja online, WhatsApp, redes sociais, e-mail ou loja f\u00edsica), relativas a produtos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personalizados<\/strong>, isto \u00e9, feitos por encomenda de acordo com especifica\u00e7\u00f5es \u00fanicas do cliente (ex. escolha de cor, design exclusivo, combina\u00e7\u00e3o personalizada de flores, inclus\u00e3o de nomes, mensagens, etc.);<\/li>\n\n\n\n<li><strong>Perec\u00edveis<\/strong>, nomeadamente rosas preservadas ou elementos naturais ou produtos com tempo limitado de conserva\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Encomendas e Pagamentos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As encomendas personalizadas e perec\u00edveis requerem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pagamento integral no momento da confirma\u00e7\u00e3o;<\/li>\n\n\n\n<li>Tempo de produ\u00e7\u00e3o vari\u00e1vel, o qual \u00e9 comunicado ao cliente no momento da compra;<\/li>\n\n\n\n<li>Aquisi\u00e7\u00e3o de mat\u00e9ria-prima por parte da empresa, iniciada logo ap\u00f3s a confirma\u00e7\u00e3o da encomenda.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Cancelamentos e Reembolsos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1. Cancelamentos ap\u00f3s pagamento<\/strong><strong><br><\/strong> Dado o car\u00e1cter personalizado e perec\u00edvel dos nossos produtos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ap\u00f3s confirma\u00e7\u00e3o e pagamento, as encomendas <strong>n\u00e3o s\u00e3o eleg\u00edveis para cancelamento ou reembolso<\/strong>, exceto em casos de erro imput\u00e1vel \u00e0 S\u00e3o Rosas<em>\u00ae<\/em>.<\/li>\n\n\n\n<li>A aceita\u00e7\u00e3o do prazo de entrega implica o reconhecimento do in\u00edcio do processo de produ\u00e7\u00e3o e aquisi\u00e7\u00e3o de materiais.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.2. Situa\u00e7\u00f5es espec\u00edficas<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Caso o cliente solicite o cancelamento <strong>ap\u00f3s a encomenda do material necess\u00e1rio e\/ou in\u00edcio da prepara\u00e7\u00e3o<\/strong>, <strong>n\u00e3o ser\u00e1 efetuado qualquer reembolso<\/strong>, independentemente da entrega n\u00e3o ter sido ainda realizada.<\/li>\n\n\n\n<li>Esta medida est\u00e1 em conformidade com o <strong>Decreto Lei n.\u00ba 24\/2014, artigo 17.\u00ba, al\u00ednea c)<\/strong>, que exclui o direito de livre resolu\u00e7\u00e3o para bens confecionados de acordo com especifica\u00e7\u00f5es do consumidor ou manifestamente personalizados.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Comunica\u00e7\u00e3o com o Cliente<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A <em>S\u00e3o Rosas\u00ae<\/em> compromete-se a informar de forma transparente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O prazo estimado de entrega;<\/li>\n\n\n\n<li>A natureza personalizada e n\u00e3o reembols\u00e1vel do produto;<\/li>\n\n\n\n<li>A evolu\u00e7\u00e3o do estado da encomenda<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A comunica\u00e7\u00e3o via e-mail ou mensagem escrita ser\u00e1 considerada v\u00e1lida como registo formal de consentimento.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Considera\u00e7\u00f5es Finais<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica foi criada para garantir um compromisso de qualidade, exclusividade e frescura dos nossos produtos, bem como para proteger o equil\u00edbrio econ\u00f3mico da produ\u00e7\u00e3o sob encomenda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em caso de d\u00favidas, contacte-nos atrav\u00e9s de:<br><strong>Email:<\/strong> hello@saorosas.eu<br><strong>Telefone:<\/strong> +351 911 079 401<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data de entrada em vigor: 16 de setembro de 2022Entidade respons\u00e1vel: Serenequil\u00edbrio Lda \u2013 NIF 517128209Marca comercial: S\u00e3o Rosas\u00ae 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-156","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Cancelamento e Reembolso -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saorosas.eu\/grossista\/cancelamento-e-reembolso\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Cancelamento e Reembolso -\" \/>\n<meta property=\"og:description\" content=\"Data de entrada em vigor: 16 de setembro de 2022Entidade respons\u00e1vel: Serenequil\u00edbrio Lda \u2013 NIF 517128209Marca comercial: S\u00e3o Rosas\u00ae 1. 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